Privacy Policy

Effective Date: October 14, 2025

At MaplePrizeDraw ("we," "us," or "our"), we are deeply committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, www.mapleprizedraw.com (the "Site").

This policy is designed to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada and other applicable provincial privacy laws. By accessing or using our Site, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

1. Information We Collect

We collect information to provide better services to all our users. The types of information we collect depend on how you interact with our Site.

1.1 Personal Information

Personal Information is data that can be used to identify you directly or indirectly. We may collect Personal Information that you voluntarily provide to us when you fill out forms on the Site, specifically during the checkout process or when contacting support. This may include:

• Identity Data: First name, last name, and age/date of birth (for age verification purposes).
• Contact Data: Email address and province/territory of residence.
• Transaction Data: Details about the tickets you have selected (note: no real financial data is processed).

1.2 Usage Data & Analytics

When you visit the Site, we may automatically collect certain information about your device and usage patterns ("Usage Data"). This data helps us understand how the Site is being used and improve user experience. This may include:

• Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, operating system, and platform.
• Usage Data: Uniform Resource Locators (URLs), clickstream to, through, and from our Site (including date and time), page response times, download errors, length of visits to certain pages, and page interaction information (such as scrolling, clicks, and mouse-overs).

2. How We Use Your Information

We use the information we collect for various business purposes, including but not limited to:

• To Provide and Maintain our Service: ensuring the website functions correctly, including the shopping cart and results display features.
• To Manage Your Account: managing your orders and providing you with customer support.
• To Improve Our Website: analyzing usage data to fix bugs, optimize performance, and improve the design and content of the Site.
• To Communicate with You: sending you fictional draw results, newsletters, or promotional materials (only if you have opted in). You can opt-out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
• Legal Compliance: ensuring we comply with Canadian laws, including age verification (19+) requirements for gambling-related informational content.

3. Cookies and Tracking Technologies

We use cookies and tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You have the option to accept or refuse these cookies and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service. For detailed information on the cookies we use and how to manage your preferences, please consult our Cookie Policy.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

We may disclose your personal information in the following situations:

• Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf (e.g., data analysis, email delivery, hosting services).
• Legal Requirements: We may disclose your Data where required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency in Canada).
• Business Transfers: If we are involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

5. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

6. Security of Data

The security of your data is important to us. We use administrative, technical, and physical security measures to help protect your personal information. These measures include SSL encryption for data transmission and restricted access to personal data databases.

However, please remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

7. Children's Privacy

Our Service does not address anyone under the age of 19 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 19. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

8. Your Rights (Canada)

Under PIPEDA and applicable provincial laws, you have specific rights regarding your personal information:

• Right of Access: You have the right to request copies of your personal data that we hold.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided in Section 10.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact our Privacy Officer: